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Sunday
, September 29
Sales Office
1:30pm •
OPERA Config - Day 1
TBA
9:00am •
OPERA Config Prep
1:00pm •
OPERA Kick Off Meeting
Monday
, September 30
Sales Office
9:00am •
OPERA Config - Day 2
Tuesday
, October 1
Sales Office
9:00am •
OPERA Config - Day 3
Wednesday
, October 2
Sales Office
9:00am •
OPERA Config - Day 4 and Training Prep
Thursday
, October 3
Sales Office
9:00am •
OPERA - Core Class (Part 1 of 5)
LIMITED
1:30pm •
OPERA - Core Class (Part 2 of 5)
LIMITED
Friday
, October 4
Sales Office
9:00am •
OPERA - Core Class (Part 3 of 5)
LIMITED
1:30pm •
eLearning labtime
LIMITED
1:30pm •
OPERA - Housekeeping
LIMITED
Saturday
, October 5
Sales Office
9:00am •
OPERA - Core Class (Part 4 of 5)
LIMITED
1:30pm •
OPERA - Core Class (Part 5 of 5)
LIMITED
TBA
11:00am •
Ops Training Team Arrival
Sunday
, October 6
Surfside Ballroom
1:30pm •
Power of Loyalty Group 1
TBA
9:00am •
Autograph Brand Immersion (Group 2)
11:00am •
The Power of Loyalty Group 2
3:00pm •
Front Office Follow Up/One-on-One
4:00pm •
BSA/QA Review with Leadership
Monday
, October 7
Sales Office
8:00am •
Welcome to Marsha
Somerset Grill Restaurant
3:30pm •
Great Food Safe Food
Surfside Ballroom
10:30am •
Service Excellence Group 3
TBA
8:30am •
Autograph Brand Immersion (Group 3)
9:00am •
Housekeeping Follow-Up/One-on-One
10:00am •
HR Follow-Up/One-on-One
1:30pm •
Events Follow-Up/One-on-One
2:30pm •
F&B Follow-Up/One-on-One
Tuesday
, October 8
Surfside Ballroom
8:00am •
Autograph Brand Immersion (Group 1)
10:00am •
Service Excellence Group 1
TBA
8:30am •
Marsha Mini Hotels
1:30pm •
Opera - Groups
Wednesday
, October 9
In Department
8:30am •
OPERA - Front Desk Role Play at Desk
Surfside Ballroom
9:00am •
Service Excellence Group 2
TBA
8:30am •
Opera A/R - Oracle Lead
Thursday
, October 10
In Department
1:00pm •
Opening Day!
Friday
, October 11
TBA
8:00am •
MARSHA Inventory Balancing
11:30am •
OXI/MRD Champion
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Oct 11, 2019
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