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Saturday, September 28
 

TBA

Opera Leads Arrive
Saturday September 28, 2019 TBA
 
Sunday, September 29
 

9:00am PDT

OPERA Config Prep
Sunday September 29, 2019 9:00am - 1:00pm PDT
TBA
  Set Up/Trainer Prep

1:00pm PDT

OPERA Kick Off Meeting
Kick off meeting with department heads for OPERA departments: Front Office, Housekeeping, Accounting, Group Housing
Sunday September 29, 2019 1:00pm - 2:00pm PDT
TBA
  OPERA Leaders

1:30pm PDT

OPERA Config - Day 1
Sunday September 29, 2019 1:30pm - 5:00pm PDT
Sales Office
  Set Up/Trainer Prep
 
Monday, September 30
 

9:00am PDT

OPERA Config - Day 2
Monday September 30, 2019 9:00am - 5:00pm PDT
Sales Office
  Set Up/Trainer Prep
 
Tuesday, October 1
 

9:00am PDT

OPERA Config - Day 3
Tuesday October 1, 2019 9:00am - 5:00pm PDT
Sales Office
  Set Up/Trainer Prep
 
Wednesday, October 2
 

9:00am PDT

OPERA Config - Day 4 and Training Prep
Wednesday October 2, 2019 9:00am - 5:00pm PDT
Sales Office
  Set Up/Trainer Prep
 
Thursday, October 3
 

9:00am PDT

OPERA - Core Class (Part 1 of 5)
Limited Capacity seats available
Thursday October 3, 2019 9:00am - 12:30pm PDT
Sales Office
  Front Office

1:30pm PDT

OPERA - Core Class (Part 2 of 5)
Limited Capacity seats available
Thursday October 3, 2019 1:30pm - 5:30pm PDT
Sales Office
  Front Office
 
Friday, October 4
 

9:00am PDT

OPERA - Core Class (Part 3 of 5)
Limited Capacity seats available
Friday October 4, 2019 9:00am - 12:30pm PDT
Sales Office
  Front Office

1:30pm PDT

OPERA - Housekeeping
Limited Capacity seats available
Friday October 4, 2019 1:30pm - 3:30pm PDT
Sales Office
  Housekeeping Leadership

1:30pm PDT

eLearning labtime
Limited Capacity seats available
Friday October 4, 2019 1:30pm - 5:30pm PDT
Sales Office
  Front Office
 
Saturday, October 5
 

9:00am PDT

OPERA - Core Class (Part 4 of 5)
Limited Capacity seats available
Saturday October 5, 2019 9:00am - 12:30pm PDT
Sales Office
  Front Office

11:00am PDT

Ops Training Team Arrival
Day of Operational Trainer Arrival
Saturday October 5, 2019 11:00am - 5:00pm PDT
TBA
  Trainer Set-Up

1:30pm PDT

OPERA - Core Class (Part 5 of 5)
Limited Capacity seats available
Saturday October 5, 2019 1:30pm - 5:30pm PDT
Sales Office
  Front Office
 
Sunday, October 6
 

9:00am PDT

Autograph Brand Immersion (Group 2)
Sunday October 6, 2019 9:00am - 11:00am PDT
TBA
  Housekeeping

11:00am PDT

The Power of Loyalty Group 2
Sunday October 6, 2019 11:00am - 12:30pm PDT
TBA
  Housekeeping

1:30pm PDT

Power of Loyalty Group 1
Sunday October 6, 2019 1:30pm - 3:00pm PDT
Surfside Ballroom
  F&B FOH

3:00pm PDT

Front Office Follow Up/One-on-One


Sunday October 6, 2019 3:00pm - 4:00pm PDT
TBA
  Front Office

4:00pm PDT

BSA/QA Review with Leadership
Sunday October 6, 2019 4:00pm - 4:45pm PDT
TBA
  Hotel Leadership
 
Monday, October 7
 

8:00am PDT

Welcome to Marsha
Monday October 7, 2019 8:00am - 5:00pm PDT
Sales Office
  Front Office, Front Desk Leaders, Group Housing |   Group Housing, Front Desk Leaders, Group Housing

8:30am PDT

Autograph Brand Immersion (Group 3)
Monday October 7, 2019 8:30am - 10:30am PDT
TBA
  F&B FOH

9:00am PDT

Housekeeping Follow-Up/One-on-One
Monday October 7, 2019 9:00am - 10:00am PDT
TBA
  Housekeeping Leadership

10:00am PDT

HR Follow-Up/One-on-One
Monday October 7, 2019 10:00am - 11:00am PDT
TBA
  Human Resources Leadership

10:30am PDT

Service Excellence Group 3
Monday October 7, 2019 10:30am - 3:00pm PDT
Surfside Ballroom
  F&B FOH

1:30pm PDT

Events Follow-Up/One-on-One
Monday October 7, 2019 1:30pm - 2:30pm PDT
TBA
  Events Leadership

2:30pm PDT

F&B Follow-Up/One-on-One
Monday October 7, 2019 2:30pm - 3:30pm PDT
TBA
  Food & Beverage Leadership

3:30pm PDT

Great Food Safe Food
Monday October 7, 2019 3:30pm - 5:00pm PDT
Somerset Grill Restaurant
  Culinary   F&B FOH
 
Tuesday, October 8
 

8:00am PDT

Autograph Brand Immersion (Group 1)
Tuesday October 8, 2019 8:00am - 10:00am PDT
Surfside Ballroom
  Front Office   Culinary   Food & Beverage   Admin

8:30am PDT

Marsha Mini Hotels
Tuesday October 8, 2019 8:30am - 12:30pm PDT
TBA
  Group Housing, Group Housing

10:00am PDT

Service Excellence Group 1
Tuesday October 8, 2019 10:00am - 5:00pm PDT
Surfside Ballroom
  Front Office   F&B FOH   Culinary

1:30pm PDT

Opera - Groups
Tuesday October 8, 2019 1:30pm - 5:30pm PDT
TBA
  Group Housing, Group Housing
 
Wednesday, October 9
 

8:30am PDT

Opera A/R - Oracle Lead
Wednesday October 9, 2019 8:30am - 12:30pm PDT
TBA
  Accounting

8:30am PDT

OPERA - Front Desk Role Play at Desk
Front Desk Role play - Led by property leaders (new openings only)
Wednesday October 9, 2019 8:30am - 5:00pm PDT
In Department
  Front Office

9:00am PDT

Service Excellence Group 2
Wednesday October 9, 2019 9:00am - 4:00pm PDT
Surfside Ballroom
  All Team
 
Thursday, October 10
 

1:00pm PDT

Opening Day!
Thursday October 10, 2019 1:00pm - 5:00pm PDT
In Department
  All Team
 
Friday, October 11
 

8:00am PDT

MARSHA Inventory Balancing
Friday October 11, 2019 8:00am - 11:30am PDT
TBA
  Group Housing, Front Desk Leaders

11:30am PDT

OXI/MRD Champion
Friday October 11, 2019 11:30am - 12:30pm PDT
TBA
  Group Housing
 
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Saturday, September 28
Sunday, September 29
Monday, September 30
Tuesday, October 1
Wednesday, October 2
Thursday, October 3
Friday, October 4
Saturday, October 5
Sunday, October 6
Monday, October 7
Tuesday, October 8
Wednesday, October 9
Thursday, October 10
Friday, October 11
  • Accounting
  • Admin
  • All Team
  • Culinary
  • Events Leadership
  • F&B FOH
  • Food & Beverage
  • Food & Beverage Leadership
  • Front Office
  • Group Housing
  • Hotel Leadership
  • Housekeeping
  • Housekeeping Leadership
  • Human Resources Leadership
  • OPERA Leaders
  • Set Up/Trainer Prep
  • Trainer Set-Up
    • In Department
    Sales Office
    Somerset Grill Restaurant
    Surfside Ballroom
    TBA